Comprehensive Customer Service Program
- To assure your continued satisfaction and proper system performance, a member of our customer care team will call your community every 4 months.
- We remind you automatically when it's time to update your soundtrack.
- You can review and change your messages, order new soundtracks, update your community information and more, 24-7 at onholdusa.com.
- We provide 48-hour equipment replacement (two business days) should the need arise. (Applies to failures reported by Noon est)
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